NOTE: Please take seriously the request of the installer to exit all applications – including resident virus-checking software. These applications may have some MFC (Microsoft Foundation Class) files locked that need to be updated during the installation. A successful installation relies on being able to install the latest versions of these files.

NOTE: For any kind of support, including registration issues, please open an incident using our web support tool http://www.netcobol.com/support/index.htm (complete directions and user guide are provided). The first time you log in, use your e-mail address and a blank password. For security purposes, please change your password after you are logged in.

Upgrading or Extending a Trial License

To upgrade a trial license to a full license, or extend the period of a trial license, you first need to contact Fujitsu Computer Systems to either purchase your full license or find out if you can extend your trial license.

When you have done this, you invoke the registration software by selecting:
Start > All Programs > Fujitsu NetCOBOL V9.0 > Registration
from the Windows task bar.

This brings up the first Fujitsu NetCOBOL Registration dialog shown in Step 7 below. You then follow the instructions from Step 8.

Installing for the First Time
or Upgrading from a Previous Release

To install NetCOBOL for the first time, or upgrade to NetCOBOL V9 follow these steps:

1.      Insert the NetCOBOL CD in your CD drive.
”NetCOBOL Master Setup” should start automatically.
If it does not start automatically, or if you downloaded the product, start the program “Autorun.exe” in the root folder of the CD or the folder to which you unzipped the downloaded zip file.

2.      In the “NetCOBOL Master Setup” window click on “NetCOBOL Suite”. This starts the NetCOBOL installation, which displays the Authentication dialog:

3.      Enter your serial number. This is provided on the CD sleeve or was emailed to you.
If you are upgrading, make sure that you use your V9 serial number, as this is the serial number entered in our license control server.
 

(Picture shows an invalid serial number.)

4.      Click “OK”. You will receive a message indicating the edition of the product for which you are authorized. (For example, Standard, Professional or Enterprise Edition.)

5.      Click “OK”.
This brings you to the main InstallShield dialogs, after displaying some "Preparing to Install" messages.

or, if you are upgrading and have not already uninstalled your previous version of NetCOBOL, you will see this message:

Click “Yes” if/when you are ready to uninstall your earlier version, and respond “Yes” to the message asking if you are sure you want to uninstall this product.
You will then see a number of dialogs that say things like “Preparing to install” and “Please wait while Windows configures NetCOBOL”. The installer is actually uninstalling your previous version while these messages are being displayed. At the end of these messages you will come to the main InstallShield dialog pictured above. Continue with the instructions below.

6.      Follow the instructions to install the software. This will take you through several dialogs including accepting the End User License Agreement (EULA) and selecting which parts of the product you wish to install.

7.      After the software has been installed, the Fujitsu NetCOBOL Registration dialog is displayed:

8.      Click “Check” to confirm that you have a trial license (a first install always installs a trial license). You should see the following window:



or, if you are upgrading or extending a trial license, the window will indicate fewer days remaining:

If you are installing a trial product you can stop here:

Click “OK” in the License window, and click “Exit” from the NetCOBOL Registration window.

If you are installing a fully licensed product continue with these steps:

9.      Click “OK” to close the License window.

10.   Click “Register” in the Fujitsu NetCOBOL Registration window.
This opens a second Fujitsu NetCOBOL Registration dialog that displays your product type, your site code that will be sent to our registration server, your serial number, and instructions on how to proceed:

If you do not have any access to e-mail go to the section “Obtaining a Site Key when you do not have E-mail on the Target Machine”. 

If you are going to send an e-mail note from this or another machine, continue with steps 11 to 13.

11.  Click “Get Site Key”.
This opens a dialog that asks you to enter your email address:

12.  Enter the e-mail address to which you would like your site key sent. This does not have to be the e-mail account from which you send the site key request.

13.   Click “OK”.
A window is displayed asking you to confirm your email address:

At this point a number of different things may happen when you click “OK” in the License dialog:

a) You have an e-mail program, like Microsoft Outlook, that can be invoked automatically by the registration software. In this case you will see the message below.

or you may receive warning messages that you need to approve before the above dialog is displayed (for example allow access for 1 minute) and say Yes to sending email:

Go to the section “Obtaining a Site Key when an E-mail Note is Sent Automatically”.


b) You have an e-mail program, like Microsoft Outlook, that can be invoked automatically by the registration software BUT it is not configured as your default mail client. You may see a message like this:

When you click “OK” the registration will continue in the sequence described in “Obtaining a Site Key when Your E-mail Software Cannot be Invoked Automatically”.  We recommend that you do not adjust your default mail client and continue with the instructions in the section “Obtaining a Site Key when Your E-mail Software Cannot be Invoked Automatically”.

c) You have an e-mail program, like Microsoft’s Outlook Express, that cannot be invoked automatically. You will see this message:

Respond “OK” to this message.
The registration software will start a registration “wizard” that will guide you through the steps of using your e-mail software manually. Note that it may take a few moments for the “wizard” dialog to appear. Go to the section “Obtaining a Site Key when Your E-mail Software Cannot be Invoked Automatically”.

d) You do not have an e-mail program on the target machine. As with c) you will see the message:

Respond “OK” to this message.
The registration software will start a registration “wizard” intended to guide you through the steps of using your e-mail software manually. You can use this wizard to give you the information to send an e-mail note from another machine. Go to the section “Obtaining a Site Key when you do not have E-mail on the Target Machine”.

Obtaining a Site Key when:
an E-mail Note is Sent Automatically

When the registration software has been able to generate and send a note automatically, it will have told your e-mail program to send the note. However, you may have your e-mail program configured to hold messages in an outbox until you tell it to send the messages, or until the e-mail program hits a preset time for sending and receiving messages.

You may want to check that your e-mail program has sent the message to our registration server.

Having done that, you can continue with the instructions under the heading “Receiving and Validating Your Site Key”.

Obtaining a Site Key when:
E-mail Software Cannot be Invoked Automatically

When the registration software finds that there is no e-mail software it can invoke automatically, it starts a “wizard” that will walk you through the process of creating an e-mail note to send to our registration server. In this process you will start your e-mail program yourself, create a new note, then paste in text provided by the wizard.  You switch between the wizard and your e-mail program two or three times to create the note.

1.      The first dialog displayed by the wizard is shown below:

2.      Follow the instructions in this window. i.e.:
Start your e-mail program (e.g. Outlook Express)
Create a new message
Place your cursor in the box labeled “TO” and press Ctrl + V to paste the address of our mail server into the box (the wizard has already placed this text on the system clipboard).
(Note that the text in the Wizard dialog has an error, as indicated in the picture above, that was not spotted before we went into production.)
Your e-mail message should look something like this:

3.      Switch back to the “wizard” dialog – it is described on the task bar as “Fujitsu NetCOBOL Registration”. (There may be two buttons on the task bar with this title – they will both take you to the same window.)

4.      Click “Next”.
This takes you to the second “wizard” dialog.

5.      Again follow the instructions in this window. I.e.:
Switch to your e-mail message.
Place the cursor in the box labeled “Subject”.
Press Ctrl + V to paste the subject in this box (the wizard has already placed this text in the system clipboard).

Your e-mail message should now look something like this:

6.      Switch back to the “wizard” dialog.

7.      Click “Next” to take you to the third “wizard” dialog:

8.      Follow the instructions in this window. I.e.:
Switch back to your e-mail message.
Place the cursor in the e-mail body area.
Press Ctrl + V to paste the encrypted text into the body area (the wizard has already placed this text in the system clipboard).

Your email note should now look something like this:

Note that the text in the body should start with the word “begin”, contain a lot of arbitrary characters between square brackets […], and end with the word “end”.

9.      Send the email message.
Make sure that the message is transmitted and is not just placed in an outbox folder to be sent later.

10.  Switch back to the “wizard” dialog and click on “Next”.
This concludes the “wizard” session. The registration software assumes everything has gone well, displaying the message:

11.  Click “OK”.
This returns you to the NetCOBOL Registration dialog:

12.  Go to the final instructions “Receiving and Validating Your Site Key”.

Obtaining a Site Key when:
You do not have E-mail on the Target Machine

If you do not have e-mail on the target machine, you can either you can either:

1) Use the “wizard” to generate the information to be sent and send the information by email from another machine.

-or-

2) Open an incident using our web support tool http://www.netcobol.com/support/index.htm (complete directions and user guide are provided). The first time you log in, use your e-mail address and a blank password. For security purposes, please change your password after you are logged in.

Sending Wizard-Generated Information from Another Machine

You can capture the information output by the Wizard in a text file created with the Notepad editor, copy the file to the machine that does have e-mail, then copy and paste the text into the appropriate places. The steps to perform this are given below.

1.      You start with the first “wizard” window displayed:

2.      Start the Notepad program. This is found on the Start, All Programs, Accessories menu.

3.      Press Ctrl + V to paste in the text placed on the system clipboard by the “wizard”.

4.      Return to the “wizard” dialog – it is described on the task bar as “NetCOBOL Registration”. (There may be two buttons on the task bar with this title – they will both take you to the same window.)

5.      Press “Next”.
The second “wizard” dialog is displayed:

6.      Return to Notepad, and hit “Enter” two times to move down two lines.

7.      Press “Ctrl + V” to insert the subject into Notepad.

8.      Again return to the “wizard” dialog and click on “Next”.
This brings up the third “wizard” dialog:

9.      Switch to Notepad and hit “Enter” two times to move down another two lines.

10.  Press Ctrl + V to insert the encrypted message text:

11.  Save this file using the function “Save As” on the File menu. Give the file a name like “Registration details”. Take note of the folder in which the file is saved.

12.  Copy the file to your machine that has e-mail. (You may need to use a floppy disk, a network, or other means of transferring files from one machine to another.)

13.  On the machine with e-mail, open the file in Notepad.

14.  Open your e-mail program.

15.  Create a new message.

16.  Then copy each string of text from Notepad to the appropriate fields in your e-mail message, giving an e-mail message that looks something like this:

17.  Send this email message.

18.  When you receive the response you can follow the instructions under “Receiving and Validating Your Site Key”, only you will need to reverse the above process by copying the site key to a file that you then copy to your target machine, and then copy and paste into the Site Key field.
You can, of course, copy the Site Key manually by writing it down and entering it into the Site Key field – just be careful that you get it right!

Obtaining a Site Key after Installing the 5-Day Trial

Once you reach the NetCOBOL Registration part of the installation process - all the dialogs following this dialog:


  
- you can exit from the registration process at any time and return to it later.

For example, you can send in your email registration request, then exit from the registration process, planning to return to the process when you receive the email response containing your site key.

The installation process installs a 5-day trial version before the registration process begins. Therefore, when you exit from the registration process, you have a usable version of NetCOBOL – at least for 5 days.

To restart the registration process:

1.      Go to the Start > All Programs menu and select “Fujitsu NetCOBOL for Windows V9.0”.

2.      From this menu select “Registration”. This displays the “Fujitsu NetCOBOL Registration” dialog shown above.

3.      You can then click on “Register” and pick up on the registration process where you left off.

Warning:  Do not submit more than one request for a site key from the same machine. If your company has purchased several licenses each registration request will use up one of your licenses – even if the requests come from the same machine. If you are not sure if you have submitted a request, or if you think you submitted a registration request but did not receive a response, it is best to open an incident using our web support tool http://www.netcobol.com/support/index.htm and ask us to confirm what is happening. Better to ask us first, before you inadvertently use up all your licenses! If you only have a single license, then the registration server will let you know if you attempt more than one license request.

Receiving and Validating Your Site Key

The following instructions guide you through the process of receiving and validating your site key.

1.      Go to your e-mail program and check to see if a reply has come from the registration server.
(If you know that it takes a long time for your Internet Service Provider to process mail or if, for some other reason, you do not receive a reply within a few minutes, you can close the NetCOBOL Registration dialog and come back to the registration process later. The process is described in “Obtaining a Site Key after Installing the 5-Day Trial”.)

A reply will look something like this:

Note that the site key is at the bottom of the note, after some instructions on how to use it.

2.      Select the site key by double clicking on the key, or dragging the mouse pointer over it, and copy it to the clipboard by right clicking on the selected text and selecting “Copy” from the pop-up menu.

3.      Switch to the NetCOBOL Registration dialog and paste the site key into the Site Key box (place the cursor in the box and press Ctrl + V).
The dialog should now look like this:

4.      Click on “Validate” to complete the registration process.
A warning message will be displayed saying that the trial license will be overwritten.

Attention: If you get a message telling you that you already have an unlimited license, do NOT overwrite it unless instructed to do so by a Fujitsu Computer Systems support representative. Overwriting an existing, unlimited license means that you are using up two licenses for a single copy of the product.

5.      Click “OK”.
The system will respond with the message:

6.      Click “OK”.
You will return to the Fujitsu NetCOBOL Registration dialog.

7.      Click “Close”.
This returns you to the first Fujitsu NetCOBOL Registration dialog.

8.      Click “Check” to confirm that you now have a full license. You should see this message:



Or, if you are extending a trial license, the message will report the number of days you now have for your trial:

9.      Click “OK” followed by “Exit”.
You are now ready to start, or continue, using the product.

10.  From the Start > All Programs menu, select “Fujitsu NetCOBOL V9.0”, and select the NetCOBOL component you wish to start (e.g. COBOL Project Manager for COBOL program development).

This chapter covers the different situations that may arise during the life of your NetCOBOL license. The situations described, with detailed instructions, are:

·         Transferring a License to Another Machine

·         Preserving a License over Significant Machine Changes

·         Preserving a License when upgrading from Windows 98/Me to Windows XP/2000/Vista

·         Handling Machine Failures that Cause Your License to be Lost

·         Using NetCOBOL on Multiple Machines

Transferring a License to Another Machine

If you have installed NetCOBOL on a machine, and obtained and validated a Site Key, then later decide to move the product to another machine, there is a process you need to follow to transfer your license. It requires that both machines can read and write to one of the following:

• A floppy disk
• A USB drive
• A network drive

- basically any read/write device that can be addressed using a drive letter like "X:".

NOTE: The interface indicates that the drive letter should be for a floppy drive. However, you can point to any read/write device that can be addressed by a drive letter.

If either machine does not have access to such a device, then you need to Kill your license on the original machine, and reinstall the product on the new machine. See “Preserving a License over Significant Machine Changes” for details of the Kill and reinstall process.

The overall process for transferring your license is:

·         Install NetCOBOL on the new machine and, for new installations, remove (or Kill) the temporary license.

·         On the new machine use the “Transfer In” function to first register some information on the drive you specify with a drive letter.

·         On the original machine use the “Transfer Out” function to transfer the license to the same device – if you are using a floppy disk or USB drive you insert those in the original machine and specify the appropriate drive letter; if you are using a network drive you specify the appropriate drive letter to point to that drive.

·         Return to the new machine and use the “Transfer In” function to transfer the license to the new machine.

·         Uninstall NetCOBOL from the old machine.

These steps are explained in detail below.

We will describe the target machine as the “new machine” and the machine from which we are taking the NetCOBOL license as the “old machine”.

Detailed Instructions

1.      Install NetCOBOL on the new machine. Proceed with the installation until you get to the first NetCOBOL Registration dialog:

2.      Click the Check button.
If this is the first installation of NetCOBOL V9 on this machine you will be told that you have a 5-day temporary license. Close the message box and continue with step 3.
If you have previously installed NetCOBOL V9 on the machine but have killed the license, then you will be told that the product is not authorized. You therefore do not have a license that needs to be killed so Close the message box and continue with step 9.
If you get a message saying that you have an unlimited license, STOP! You already have a valid license on this machine and do not need to transfer a license from another machine. If you are taking the old machine out of service, you should Kill the license on the old machine, and send the Kill confirmation code to Fujitsu Computer Systems so that you can be credited with that license for later use. Steps 1 to 24 of “Preserving a License over Significant Machine Changes” describe the process of killing a license in detail.

3.      Click the Register button to display the second NetCOBOL Registration dialog:

If the “Transfer In” button is enabled (it shouldn’t be if you followed the instructions in Step 2) you should go to step 9.

The “Transfer In” button should be disabled because this function will never overwrite an existing license. The 5-day temporary license counts as an existing license. Before you can transfer in a full license, you first need to remove the 5-day temporary license. This is done by using the Kill function.

4.      Click on the Kill button.
This brings up the “Fujitsu NetCOBOL Registration (License Removal)” dialog:

5.      Click on the Kill button in this dialog.
This displays a confirmation message:

6.      Click the Yes button. (You can be sure because you checked that there is only a trial license on this machine, and are transferring a license from another machine.)
You will then see the following message:

7.      Click OK.
This returns you to the “NetCOBOL Registration (License Removal)” dialog with a confirmation code inserted in the Confirmation field.

Since you have only removed a trial-license you do NOT need to record this confirmation code and you do NOT need to communicate the code to Fujitsu Computer Systems.

8.      Click Close.
This returns you to the second Fujitsu NetCOBOL Registration dialog, which now has the “Transfer In” button enabled, and the “Transfer Out” button disabled (there being no license to transfer out).

9.      Click on the Transfer In button.
This displays the “NetCOBOL Registration (Transfer In)” dialog:

10.  If you are using a floppy disk to transfer the license, insert a blank floppy disk in your floppy drive.
If you are using a USB drive, insert the USB drive into a USB port.
If you are using a network location, ensure you have a drive letter mapped to that location by using the "Tools>Map Network Drive" function in Windows Explorer.

11.  If the drive you are using is something other than “a:\”, type the drive letter in the "Floppy Drive" entry field.

12.  Click the Register button.
The registration system writes some information to the specified drive, displaying the following message when this process is complete:

13.  Either remove the device (e.g. floppy disk, USB drive) from the new machine and place it in the old machine or, if you are using network drives, go to the old machine.

14.  On the old machine, use Windows Explorer to navigate to the “Fujitsu NetCOBOL for Windows\Regsoft” folder. If you used the default installation location you should find this at: c:\Program Files\Fujitsu NetCOBOL for Windows\Regsoft

15.  Within this folder execute (or “Open”) the application “FujitsuRegistration”.
This brings up the first NetCOBOL Registration dialog:



It should be displaying the type of license you have installed.

16.  Click on Register to display the second Fujitsu NetCOBOL Registration dialog:

17.  Click on Transfer Out.
This displays the “NetCOBOL Registration (Transfer Out)” dialog.

18.  If your drive letter is something other than “a:\” type your drive letter into the "Drive" entry field.

19.  Click on the Transfer button.
The registration system transfers the license to the specified drive, then displays the message:

20.  Click OK to return to the “NetCOBOL Registration (Transfer Out)” dialog.

21.  Click Close, Close and Exit to close the NetCOBOL Registration dialogs.

22.  Either insert the moveable device in the new machine or go to the new machine if you are using a network drive.

23.  If you closed the registration dialogs on the new machine, reopen them by executing the “FujitsuRegistration” application in the Regsoft folder, which should be located at:
C:\Program Files\Fujitsu NetCOBOL for Windows\Regsoft
if you took the installation defaults.
In the first NetCOBOL Registration dialog click Register.
In the second NetCOBOL Registration dialog click Transfer In.

24.  You should now have the “NetCOBOL Registration (Transfer In)” dialog displayed:

25.  If your the drive you are using is something other than “a:\” enter the correct letter in the "Drive" entry field.

26.  Click the Transfer button.
The registration software will transfer the license from the drive to your new machine.
You will again see the transfer succeeded message:

27.  Click OK to close the message.

28.  Click Close to close the “Fujitsu NetCOBOL Registration (Transfer In)” dialog.

29.  Click Close to close the second Fujitsu NetCOBOL Registration dialog.

30.  In the first Fujitsu NetCOBOL Registration dialog click the Check button to confirm that the system knows about your license. You should see a message like the one below, depending on the type of license you transferred.

31.  Click OK, and Exit to terminate the Fujitsu NetCOBOL Registration dialogs.

32.  You can now uninstall the copy of NetCOBOL on the old machine. (If you need guidance on how to do this see steps 14 to 24 of “Preserving a License over Significant Machine Changes” below.)

Preserving a License over Significant Machine Changes, or Upgrading from Windows 98/Me to Windows XP/2000/Vista

Certain machine changes, such as replacing the hard drive on which the NetCOBOL software is installed, will cause you to lose your license - unless you take the appropriate action. Upgrading from Windows 98 or Me to Windows XP, Windows 2000 or Windows Vista also falls into this category of change.

Before you embark on these significant machine changes you need to execute a process called “Killing” your license. Basically this removes your license from your machine and gives you a confirmation code. You can then email this confirmation code to Fujitsu Computer Systems and we will add 1 to the number of licenses available to you. You can then make the changes to your machine and reinstall your NetCOBOL product, obtaining a new site key from the license-managing server.

Detailed Instructions

To do this:

1.      Using Windows Explorer, navigate to the Fujitsu NetCOBOL for Windows\Regsoft folder. If you used the default installation location you should find this at: c:\Program Files\Fujitsu NetCOBOL for Windows\Regsoft

2.      Within this folder execute (or “Open”) the application “FujitsuRegistration”.
This brings up the first Fujitsu NetCOBOL Registration dialog:



It should be displaying the type of license you have installed.

3.      Click on the Register button. This brings you to the second NetCOBOL Registration window that provides the license management functions.

4.      Make sure you still have a record of your serial number.  It should be on the sleeve of your NetCOBOL CD. If not, note it down from the dialog box.

5.      Click on the Kill button.
This brings up the “NetCOBOL Registration (License Removal)” dialog:

6.      Click on the Kill button in this dialog.
This displays a confirmation message:

When you kill the license you will not be able to use the NetCOBOL product until you go through the process to obtain a new license described below.

7.      If you are sure you are ready to kill the license, click the Yes button.
If this is successful you will see the following message:

8.      Click OK.
This returns you to the “NetCOBOL Registration (License Removal)” dialog with a confirmation code inserted in the Confirmation field.

9.      Make sure you take a note of the confirmation code. 
The safest technique is to select the entry in the Confirmation field, press Ctrl + C to copy the code, then open a text editor or word processor and press Ctrl + V to paste the code into your document, like this:
DA34 8461 1E43 2128 9FA8 C8AD 27
Then save the document.
Using this technique ensures that you won’t make a transcription error, and also means that when you need the confirmation code you can copy it from your document.

10.  After you have a note or copy of the confirmation code, and have checked that it is correct, click on Close.
This returns you to the second Fujitsu NetCOBOL Registration dialog:

11.  Notice that the Kill and Transfer Out buttons are now disabled – because these buttons are only valid when there is a license on the machine. The Transfer In button is enabled because it is only valid when there is no license on the machine.

12.  Click on Close.
This returns you to the first Fujitsu NetCOBOL Registration dialog:

13.  Now if you click on the Check button you will see a message saying that the product is not authorized:

14.  From the first Fujitsu NetCOBOL Registration dialog click Exit.
This terminates the registration software.

15.  IMPORTANT: You should now send an email note:
To:                  cobol@netcobol.com
Subject:          Kill Confirmation Code
Text:
Should include your serial number (noted in step 4 above) and the confirmation code (note you can copy this from the file you saved in step 9 above).
Either send it from the email address at which you want the reply or include your email address in the note.
You will receive a reply letting you know when we have updated your license count on the license-managing server.

16.  Having removed the license you now need to remove the software.
To do this go to the Start menu and select  Start>Control Panel.

17.  In the Control Panel select “Add/Remove Programs”.

18.  Scroll down the list of programs in the Add/Remove Programs Properties dialog until you reach “Fujitsu NetCOBOL  xxxxx Edition for Windows V9.0”, where “xxxxx” is “Standard”, “Professional” or “Enterprise” depending on which edition you are using. The snapshot below shows the Enterprise edition:

19.  Click on the Add/Remove button.
This invokes the installation program for NetCOBOL. The installation program controls both installing new components and uninstalling the installed software. It displays a window offering you choices to Modify, Repair, or Remove your software.

20.  Select Remove, and click on “Next >”.
This displays a dialog asking you to confirm that you want to remove the software.

21.  Click on OK.
The InstallShield Wizard displays a window showing you the progress of the uninstall:

22.  If you installed your product from a CD you may see a message prompting you to insert the CD, in which case you need to insert your NetCOBOL CD in your CD ROM drive to complete the uninstall:

23.  Completion of the uninstall is confirmed by the following window, which asks if you want to reboot:

24.  Select Yes if you want to reboot, or No if you want to reboot later, and Click on Finish.

At this point you can now perform whatever machine maintenance you have in plan.

Once the maintenance is complete, and you have received a reply to your “Kill Confirmation Code” note, you can proceed to reinstall NetCOBOL, following the regular installation instructions.

Handling Machine Failures that
Cause Your License to be Lost

If you are in the unfortunate position to have experienced a machine failure that causes your license to be lost, such as loosing a hard disk, the only recourse is to open an incident using our web support tool http://www.netcobol.com/support/index.htm. Our support personnel will be happy to reinstate your license so you can reinstall your product on your new or repaired machine. Please include your serial number in your incident description.

You may have the need for one user to have NetCOBOL on multiple machines. For example, a programmer may want to take work home and continue to develop his programs on his home PC, or he may have a notebook computer which he uses when traveling, or he may have both.

In this situation you should talk to a Sales representative to obtain our dual license. We also need to update your entry in our license control server to enable you to do this.

This chapter covers possible errors that may be encountered when installing NetCOBOL licenses.

General Guideline

A general recommendation when troubleshooting problems in the area of obtaining licenses is to be careful! Rushing to try several different ways around a problem may result in you obtaining and using more than one license (if your company has purchased more than one license). This fact may not come to light for several months – only becoming an issue when all licenses are used up, by which time exactly what went on in an early install has been forgotten. We would prefer that you open an incident using our web support tool http://www.netcobol.com/support/index.htm to help us resolve the problem before licenses are consumed.

When running the Project Manager, the following message is displayed: "Information about PowerGEM Plus installation is invalid. Check that PowerGEM Plus is installed correctly"

This message is displayed when software (such as Microsoft's anti-spyware software) has prevented NetCOBOL installing successfully. Although NetCOBOL does not install any spyware, it appears that the Microsoft software may be preventing certain registry settings so that some core NetCOBOL software does not execute. If you encounter this problem follow the instructions below.

Resolution:

• Disable all anti-spyware software.
• Re-run the Autorun.exe from the CD or downloaded version of Fujitsu NetCOBOL for Windows.
• Select "Repair" from the installation options and click "Next"
• Once installation is complete you can enable your anti-spyware software.

Possible Conflicts with SpeedDisk Defragmentation

The licensing mechanism has, in general, no conflicts with other software. However, we have found that there is one defragmentation utility, SpeedDisk included with Symantec’s Norton Utilities, which can interfere with the licenses.

Speed Disk moves hidden licensing files, which causes license loss. The licensing files are hidden system files that reside in the same directory as the Fujitsu product.

Resolution:

Speed Disk provides the following simple steps which enable you to avoid license loss:

1.      Open Speed Disk, and choose File > Options > Customize > Unmovable Files.

2.      Specify that the *.ent, *.rst, and *.key files cannot be moved.

3.      Choose File > Options > Optimization > Save to save the new profile.

You should now be able to safely defragment your disk with Speed Disk without losing your NetCOBOL license. Note that these procedures are not necessary with most other defragmentation utilities, including the default defragmenter available with Windows.

“Invalid Serial Number”

If, after entering your serial number in the Authentication dialog, you see the following message:

you are being told that you have entered an incorrect serial number for the installer you selected.

It is likely that one of the following has occurred:

·         You have mistyped the serial number.

Resolution:

Check that you entered the serial number correctly and try the operation again.

If this action is not successful, open an incident using our web support tool http://www.netcobol.com/support/index.htm asking us to confirm that you have a valid serial number.

“No More Keys for this Serial Number Available”

If, instead of a site key in the email response from the registration server, you get the message:
“-10006 No more keys for this serial number available.  Add more keys for this customer using CasperDB.exe.”

you are being told that you have used all the licenses purchased for this product.

Do not look for “CasperDB.exe”! The message is generated automatically by the registration-management software, and this program is used by Fujitsu Computer Systems staff to update licenses on the server.

Resolution:

Contact Fujitsu Computer Systems to confirm the number of licenses you have purchased, the number you have used, and whether you need to purchase more licenses. See “Contacting Fujitsu Computer Systems”.

“Serial Number is Probably not Valid”

If, instead of a site key in the email response from the registration server, you get the message:
”-10004 No data returned in query of customer data;  serial number is
probably not valid.  Check the customer's information using CasperDB.exe.
(serial number: nn-nnnnn-nnnnn)”
you are being told that you have submitted a serial number that is not entered in our database of registered serial numbers.

Resolution:

The chances are that the serial number has been entered incorrectly. Check the serial number that is displayed in the NetCOBOL Registration dialog. If it is incorrect, correct it and go through the “Get Site Key” process again.

If you are confident that the serial number has been entered correctly, and test this by re-entering, re-checking and re-submitting the serial number, then it may be that there is a problem at the registration server end. Open an incident using our web support tool http://www.netcobol.com/support/index.htm describing your problem so that we can help you resolve it. See “Contacting Fujitsu Computer Systems”.

“You Already have an Unlimited License”

If, when you attempt to validate a site code, you receive the message:

you are being warned that you already have a valid license installed.
The best action is to Cancel out of this dialog.

Only click OK if you are working with a Fujitsu Computer Systems support representative who has told you that this is a correct action. Normally responding “OK” will cause you to overwrite a valid license, causing it to be lost (and licenses cost money).

Resolution:

If you do not think you should have seen this message, or are unable to use your product after canceling out of this dialog, open an incident using our web support tool http://www.netcobol.com/support/index.htm to discuss the situation with us. See “Contacting Fujitsu Computer Systems”.

“Sitekey does not match current Site Code”

If, when validating a site key, you get the message:

“SITEKEY DOES NOT MATCH CURRENT SITE CODE”
you are being told that the system believes it has been given a site key that does not match the site code – a code that identifies the installation machine and product, among other details.

It is possible that:

·         The site key has been entered or transferred incorrectly.

·         A site key for a different product has been entered.

·         A site key for the same product on a different machine has been entered.

Resolution:

1.      Check that you have entered or transferred the site key correctly. Click on Validate again after correcting the site key.

2.      If you have requested site keys for more than one product check that you have provided the correct site key for the product.
Note: It is not easy to distinguish site keys so it is safest to register one product at a time.

3.      If you are registering products on more than one machine check that you have provided the correct site key for the machine.
Note: It is not easy to distinguish site keys so it is safest either to make sure that you are sending and receiving the registration emails using unique email addresses for each machine, or register the product on one machine at a time.

4.      If none of the above resolve the problem, open an incident using our web support tool http://www.netcobol.com/support/index.htm. See “Contacting Fujitsu Computer Systems”.

“Program moved or Sitekey Bad Password”

If, when validating a site key, you get the message:

 “PROGRAM MOVED OR SITEKEY BAD PASSWORD”
you are being told that the registration software has detected some unexpected behavior.

It is possible that:

·         The software has been moved between generating the registration request and validating the site key. For example, the software might have been uninstalled and reinstalled to a different location.

·         The site key has been entered or transferred incorrectly.

Resolution:

1.      Check that you have entered or transferred the site key correctly. Click on Validate again after correcting the site key.

2.      If you have moved the software between registration request and validating the site key, you can try uninstalling the software and reinstalling to the original location. Then provide your site key when you get to the NetCOBOL Registration dialog with the Validate button.

3.      If neither of these actions resolve your problem, open an incident using our web support tool http://www.netcobol.com/support/index.htm . See “Contacting Fujitsu Computer Systems”.

Site Code Product Number does not Match
Serial Product Number

If, instead of a site key in the email response from the registration server, you get the message:
”10061 Product number from site code does not match product number for this serial number.  You are using the serial number for the wrong product.
Check the casper.log file for details and make sure that the data is set up
correctly in CasperDB.exe.”
you are being told that your email suggests you are installing a different product than the registration database expects.

The most likely cause of this message is an administrative error at the Fujitsu Computer Systems end. We do not expect this to happen, but if it does, open an incident using our web support tool http://www.netcobol.com/support/index.htm.

Do not look for “CasperDB.exe”! The message is generated automatically by the registration-management software, and this program is used by Fujitsu Computer Systems staff to update licenses on the server.

Resolution:

Open an incident using our web support tool http://www.netcobol.com/support/index.htm and describe the error message you received. State that you believe that the Casper database may have the wrong product entered for the serial number you have been given. See “Contacting Fujitsu Computer Systems”.

This appendix lists the questions most frequently asked about the license management system.

1. The “Transfer In” button is grayed out. I can't transfer in another license.
Why is this happening? 
How do I get around this problem?

The “Transfer In” button is disabled if the registration system detects any valid license, including the 5-day temporary license.
First use the Check button on the first Fujitsu NetCOBOL License dialog, to make sure what type of license is on the machine. 
If it is a full license (not a temporary or trial license), you have no need to transfer in another license.
If the license is a temporary or trial license then you should use the Kill button to kill this license. The “Transfer In” button will then be enabled and you can take the steps to transfer in the license from the device used in the “Transfer Out” process. Transferring licenses is described in the section Transferring a License to Another Machine.
Using the Kill function is described in the section “Preserving a License over Significant Machine Changes”. However, if you are only killing a trial license you do not need to send the confirmation code to us.

2.  I want to make some system changes on my operating system.
Do I need to protect my license?  How? 

Most operating system changes do not affect your license.  Even reinstalling your operating system should not affect the license, provided that you do not reformat your hard disk as part of the reinstall, or otherwise damage your folder structure.

If you believe that a particular operating system change is going to erase your NetCOBOL folder structure or contents then you should follow the instructions described in the section “Preserving a License over Significant Machine Changes” above.   

3.  What if my hard drive crashes?  What do I do with the license?  Do I lose it for good?

We understand these things can happen without warning.  Simply open an incident using our web support tool http://www.netcobol.com/support/index.htm regarding your situation. We will reinstate your license on our license-managing server.
Once you have recovered or replaced your machine, you can reinstall NetCOBOL. If you need to use the product before you hear back from us (for example, if you encountered these problems at the beginning of a weekend) then the 5-day temporary license that is initially installed with the product, should give you sufficient time to continue with your work.

4. I want to use SCAN DISK on my drive.
Should I know about something before doing this?

No. Scan disk causes no problems with the licensing software.

There is one defragmentation utility, SpeekDisk provided with Symantec’s Norton Utilities that can cause problems. See  “Possible Conflicts with SpeedDisk Defragmentation” above for a description of the simple work around for this software.

5. When I try to execute NetCOBOL I get a message saying “This file is not authorized at this site: AUTHORIZATION NOT PRESENT”.
or
When I execute the Check function in the NetCOBOL Registration program, I get the message “Product is not authorized”.
a) Why? 
b) What do I do to fix it? 

a) You get this message if there is no valid license installed, including the situation in which your 5-day temporary license has expired.
b) To fix the situation you need to register your software using the NetCOBOL Registration program.
Invoke this program by selecting Start>All Programs>Fujitsu NetCOBOL for Windows V9.0>Registration.
Follow the steps to register your software by getting a site key and validating it. These steps are described in the installation guide sheets provided with your product. The installation guides can also be obtained from the Download page at the www.adtools.com site.

Before contacting Fujitsu Computer Systems, make sure that you have the following at hand, or that you provide the following information in any written communications:

·         Your name

·         Your company name

·         Your fax number to which a reply should be sent (if applicable)

·         Your telephone number

·         The product that you are using (e.g. “NetCOBOL Enterprise Edition”) – displayed in the Product box.

·         If you are attempting to register your product:
     - the 18 digit Site Code – displayed in the Site Code box. Double check that you have this exactly right.
     - The 12 digit Serial Number – displayed in the Serial Number box.

You can contact Fujitsu Computer Systems in the following ways:

1. Use the Web Support Tool, also called ServiceWise, (registered users only), instructions for which follow. Advantage of the tool is that it allows you and us to track the progress of resolving your questions or problems.

     - Log on using your full e-mail address in lower case as ID and leaving password blank.

     - To create new incident go to Submit New, Create New Incident, fill out the New Incident form entirely, provide a short description of your problem or question and click Submit.

     - Your communication with Tech Support will continue via the Web Conversation tool.

     - To attach a file to an existing incident go to New Event, File Attachment and provide the Name and a Description of the attachment (optional). Click Submit, then Browse to select the file. The second Submit attaches it.

     - For more information see the Web Support Tool guide

2. Email sales-related questions to cobol@netcobol.com